Dear Lloyds,

Thailand sunset
Originally uploaded by Miek37.

Wish you were here.
Well actually I really wish that I could stay here and still do all of my banking in the UK. It seems you have a bit of trouble with my identity.
I have your Phone banking service, where I have to authenticate myself, I have the internet banking service, where I have to authenticate myself. Yet there are some things that I apparently have to walk in to a branch in the UK for.
Like right now, when I want to cancel my standing order from the me in the UK to the same me in Thailand (I have a bank account in Thailand in my name).
Can I leave an instruction on the internet application? No.
Can I leave an instruction on the secure phone banking system? No.

What is it about my signature that somehow makes it more secure than either phone or internet verification?

I'm tired of having to verify my identity in multiple ways, every time I want to do a simple transaction. We need a secure internet identity that is trusted by the organisations we do business with, and those organisations should allow us to conduct all our business on the strength of those authentications.

Half-measures. Half-arsed.