Dean Bubley
reports from the FMC congress in London on a Swisscom presentation which says that statistically, around 70% of their subscriber base only uses 3 cells to make all their calls.
This is something I have known for a while, but it has always been studiously ignored by the mobile operators I have worked with. When running large billing systems, one of the major causes of performance problems is contention for accounts or services. Operators will often dump an entire MSC-day-load of data into their parallel rating engines and then throw up their hands in horror when the performance tanks. "That's because you're only accessing a small proportion of your customer database, mix up the files from all the MSCs and your performance will get better."
It's amazing how many of them didn't believe me. (incidentally, sorting also helps! ;)
We are just not that mobile! Martin Varsavsky has also made this argument in the past, i.e. that we tend not to make our communications while travelling but when we are stationary, somewhere where we can focus on the task in hand.
This is more true of Data communications than it is of voice. As an example, how many people have used a data service while driving?? Typing an SMS while negotiating the M25 is probably not the most sensible (or legal) thing to do (although I seem to remember trying!)
I think it's time we had separate, widely understood, terms for the (at least) two types of mobile access.
The first is what I would call
nomadic, i.e. it involves a translocation from point A to point B followed by similar levels of network access requirement - bag up your teepee and cross over the mountain, then reconstruct your village.
The second is
mobile, i.e. it involves network access while actually moving, potentially at speeds in excess of 160kmph.
Once these modes of access are separated there can be more creative focus on the kind of services that would be useful in each market. Currently the focus from a technical perspective is towards creating networks and standards for mobile acess, yet the services and general marketing efforts are primarily directed at nomadic access. There is a huge imbalance between the marketing and technical effort.
WiMax is the prime example; we have nomadic WiMax already, yet the huge technical effort to get mobile WiMax working seems to be viewed by marketers as essential before they can start proposing the 'standard' services associated with WiFi and Mobile(e.g. GSM) networks.
Nomadic services are: ability to use messaging, voice, presence, applications, file-sharing, IPTV, etc from ANY location.
Mobile services are: The ability to use the above services while travelling at speed, between any locations.
How much of our access is mobile, as opposed to nomadic? Probably substantially less than 10%.
So here's the challenge to marketers; what are the services that will require mobile access? (do any exist today?)
The one market that really does need mobile access is telematics, and yet this is something for which most mobile operators have
no product offerings. There were 133 million registered cars (excluding trucks/SUVs) in the UK in 2000. I wrote a piece in an AMS technical bulletin I started in 1999 (pre-blog blog?) which was titled '200% mobile penetration and climbing'. I haven't changed my view, athough the technology and players in the market will probably be different.